With over 60 years of combined experience, a leading IT firm has been providing top-tier IT solutions across Northern Ireland and beyond. As their business expanded, efficiently managing a high volume of calls, including out-of-hours support, became increasingly critical. That’s where Memo came in.
The company needed a dependable solution to handle routine calls and urgent after-hours inquiries, ensuring clients received prompt, professional service around the clock. They also required a way to direct calls to the appropriate team members quickly and effectively.
Memo’s call management system handles both day-to-day calls and after-hours support, ensuring no call goes unanswered. A customised communication process was developed to route calls directly to the right expert, improving response times and client satisfaction.
At the core of the solution is Memo’s cloud-based proprietary platform, which tracks, resolves, and records all calls. This ensures every inquiry is handled efficiently, and the company can monitor service quality through detailed analytics.
With Memo managing their calls, the company has streamlined their communication process, improving response times and client satisfaction. The integration of our IT software or call management system has also provided valuable insights into call trends and performance, enabling continuous improvement.
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