We are always available to capture every call, helping you reclaim your day, save precious time, and grow your business.
Our tailored telephone answering solutions ensure that no matter your industry, your calls are in expert hands. All our services are 24/7/365, so we have got you covered any time, every day.
Polite, professional phone answering completed on your behalf when you can not be there to answer. If somebody calls you and you’re unavailable, this will be picked up by a highly skilled agent who is trained on your operations and seen as an authentic extension of your team.
From taking messages to appointment setting your trained Memo team will help manage your opportunities while you’re focusing on other important areas of your business. We can even cover calls and messages that come in during the night, the weekend, and bank holidays!
Memo takes care of your email support, using your platform or ours. We have ready-made templates for common questions and personalise them as needed. For tricky issues, we handle escalations, and we can send bulk updates to your customers anytime making email support a breeze!
WhatsApp has over two billion users and a 98%+ open rate, making it a great way to connect with customers. Memo uses WhatsApp and SMS to send quick, personalised messages and updates. We work with top SMS providers to make communication easy and seamless perfect for appointment reminders, customer updates, and more!
With the 9-5 workday fading and customers wanting to reach out when it suits them, Live Chat is a great option. We offer Live Chat for quick and easy communication. It combines the instant response of a call with the convenience of email, showing your commitment to making it easy for customers to connect and helping reduce drop-off.
Whether it’s Facebook, Twitter, or Instagram, Memo can manage queries, updates, and comments on your behalf. Many of our clients already trust us to stay on top of social media interactions, ensuring you never miss an opportunity to connect with current or potential customers.
Getting setup with Memo is easy peasy. First, we’ll ask you about the key reasons why people call you. Whether it’s new leads, current customers, or other contacts, we work with you to determine their needs and craft. You are always in control of how we greet and interact with your callers.
Our friendly, experienced agents can start engaging and interacting with your callers in as little as 24 hours, and this cover can be bespoke. Whether you require an ad hoc or full-time call answering and message taking service we have the capacity to meet your needs regardless of the timescales.
Get updates on your interactions via a method that best suits you. This can be SMS, email or through other integrations we do it all! We can also send these summaries as frequently as you like as and when they come in, or via daily/weekly reports.
Based in Bangor, County Down, Northern Ireland, with easy access to ROI and UK
We handle your calls any time of day, including evenings, weekends and holidays
Delivering tailored services in all industry sectors, which can be started/stopped as and when required
Streamlined process meaning we can be ready to take your calls in as soon as 24 hours
We are never beaten on price, guaranteed!
Having Memo’s telephone answering and message taking services will reduce wait times and promote your brand positively
Our services help drive extra business that could otherwise be missed
Memo can pre-record professional clear and concise messages for your phone lines using our state-of-the-art recording studio. Ensuring a high
quality, positive caller experience.
Memo’s call answering services provide peace of mind – no need to worry about missing out
